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Scr2 FAQ – Complete Frequently Asked Questions for Malaysia Players

All the answers you need on registration, deposits, withdrawals, bonuses, and games — organised by category for your convenience.

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Complete Guide for scr2 Players

We update this FAQ page regularly based on real questions frequently submitted by Malaysia players to the scr2 support team. Whether you just registered or have been playing on our platform for a while, this section is designed to help you resolve any confusion quickly — without waiting to speak to a support agent.

Questions are organised into seven main categories: Registration & Account, Deposit, Withdrawal, Bonus & Promotions, Games, Security, and Mobile App. You can use the navigation links on the right (or above on smaller screens) to jump directly to the section you are looking for.

If your question is not answered here, the scr2 support team operates 24 hours a day and is ready to assist via Live Chat.

Account & Register Deposit Withdrawal Bonus & Promotions Games Security App

What You Can Find in This FAQ

Registration & Account

How to register, eligibility requirements, the KYC process, password reset, and managing your scr2 account profile.

Deposit & Payments

Accepted deposit methods, minimum and maximum limits, processing times, and deposit troubleshooting.

Cash Withdrawal

How to request a withdrawal, processing times, daily withdrawal limits, and KYC requirements for your first withdrawal.

Bonus & Promotions

How to claim the welcome bonus, rollover requirements, cashback, and special promotions for loyal scr2 players.

Account Security

Data encryption, two-factor authentication, how to protect your account, and steps to take if unauthorised access is suspected.

Mobile App

How to download, system requirements, exclusive app features, and troubleshooting for the scr2 iOS & Android app.

Registration & Account Management

Registering a scr2 account takes less than three minutes. Go to the Register page, fill in your full name (as on your MyKad), an active Malaysia phone number, your preferred username, and a password. Enter the OTP code sent to your phone to verify your registration. Once verified, your account is ready and you can proceed to make your first deposit.

The minimum age to register and play at scr2 is 18 years. This is an absolute requirement with no exceptions. Age verification is carried out during the KYC process via MyKad or passport checks. Accounts found to belong to underage individuals will be closed immediately and any remaining balance will be frozen pending the completion of an investigation.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal. You will need to submit a clear photo or scan of your MyKad or passport, along with proof of current address (a bank statement, utility bill, or other official document dated within the last three months). The review process is usually completed within one business day. You can play and make deposits without completing KYC, but withdrawals can only be processed once KYC is verified.

No. Each individual is only permitted to hold one scr2 account. Registering multiple accounts using the same identity or different identities by the same person violates the scr2 Terms and Conditions. If multiple accounts are detected, all accounts will be suspended, any bonuses received will be voided, and withdrawals may be withheld pending the completion of an investigation.

Changing your phone number requires identity verification to ensure your account's security. Contact the scr2 support team via Live Chat and state that you wish to change your phone number. You will be asked to verify your identity through several security questions and may need to resubmit KYC documents. This process is typically completed within one business day.
Deposit & Payment Methods

scr2 accepts a variety of popular deposit methods in Malaysia:
  • DuitNow (instant transfer)
  • FPX — online banking for all major Malaysia banks
  • Touch 'n Go eWallet
  • Boost eWallet
  • GrabPay
  • Cryptocurrency (Bitcoin, USDT, and others)
All deposits are processed securely through encrypted channels and are typically credited to your scr2 account within minutes.

Deposit limits vary by payment method. Generally, the minimum deposit is RM10 for most methods. The maximum per transaction is RM50,000. If you need to deposit an amount exceeding the single-transaction limit, you can make multiple transactions or contact support for assistance with large deposits.

Most deposits are credited within 5 to 10 minutes. If your deposit has not arrived after 30 minutes, contact scr2 support via Live Chat and provide the following: transaction date and time, deposit amount, payment method used, and transaction reference number (if available). Our team will review the records and resolve the issue promptly. Do not make a second deposit before contacting us.

scr2 does not charge any processing fees for deposits. The full amount you submit will be credited to your account. However, your bank or e-wallet provider may apply their own charges depending on their policies — this is beyond scr2's control. Check with your payment provider if you are concerned about additional charges.
Cash Withdrawal

Most withdrawal requests to Malaysia bank accounts or e-wallets are processed within 5 to 15 minutes for fully KYC-verified accounts. In certain cases — such as first-time withdrawals or larger amounts — a security review may take up to 24 hours. Crypto withdrawals are typically faster, between 10 and 30 minutes depending on the blockchain network.

A withdrawal request may be rejected for several common reasons:
  • KYC incomplete or documents insufficient
  • Bonus rollover requirement has not been met
  • Bank account holder name does not match the name on the scr2 account
  • Insufficient balance after deducting active wagers
  • Daily withdrawal limit reached
Contact scr2 support to find out the exact reason for the rejection and how to resolve it.

No. Withdrawals can only be made to a bank account or e-wallet registered under the same name as the scr2 account holder. This is a security policy that protects your funds from theft or fraud. Withdrawal requests to third-party accounts will be automatically rejected.

The standard daily withdrawal limit is RM30,000 for fully KYC-verified accounts. Higher limits are available for VIP players based on membership tier. If you need to withdraw more than the daily limit, you can split withdrawals across subsequent days or contact your VIP account manager (if eligible) to discuss a special limit.
Bonus & Promotions

The welcome bonus is automatically credited to your account after your first qualifying deposit. No promo code is needed — the scr2 system detects your first deposit and credits the bonus automatically within minutes. Be sure to read the applicable rollover terms on the Promotions page before playing with bonus funds.

A rollover requirement means you need to place bets totalling a multiple of the bonus amount before it can be converted to withdrawable cash. For example: if you receive a RM100 bonus with a 10x rollover, you must place bets totalling RM1,000 (RM100 × 10) before the bonus funds can be withdrawn. Your rollover progress can be checked under the Promotions section of your account.

Yes, scr2 weekly cashback is calculated and credited automatically every week based on your net losses during that period. No manual application is needed — it will appear in your bonus balance every Monday. The cashback percentage you receive depends on your membership tier and game type. Check the Promotions page for current cashback rates.

Yes. If you do not wish to receive a bonus or want to make a withdrawal without meeting the rollover requirement, you can request cancellation of an unused bonus via Live Chat. The support team will process your request. Please note that once you have used the bonus funds in wagering, cancellation may no longer be possible.
Games & Platform

scr2 offers over 3,000 games across multiple categories: Live Casino (baccarat, blackjack, roulette, sic bo, dragon tiger), over 2,000 slot titles from the world's leading providers, sports betting covering football, basketball, tennis, badminton, esports, and more than 30 other sports, plus number games such as 4D, Toto, and KENO. The game collection is continuously updated with the latest titles.

Yes, most slot games at scr2 are available in demo mode and can be played without any deposit. This lets you get familiar with the game mechanics before betting with real money. However, demo mode is not available for Live Casino games and sports betting, as these require real money for access. Demo mode can be searched from the main games page.

Yes, all scr2 Live Casino tables feature professional dealers working in a live broadcast studio equipped with HD cameras. You can watch the dealer in real time via a high-quality video stream and interact through the in-game chat function. This ensures a transparent, fair gaming experience that closely mirrors a real physical casino.
Account Security

scr2 uses 256-bit SSL encryption for all communications between your browser or app and our servers — the same technology used by Malaysia's major banks. All passwords are stored in a hashed format that cannot be read. Player funds are held in accounts separate from the company's operating accounts. A 24-hour fraud monitoring system detects suspicious activity in real time.

Log in to your account → select the profile icon → "Account Settings" → "Security" → "Two-Factor Authentication". Enable the toggle and choose your preferred 2FA method — OTP via SMS or an authenticator app. Follow the on-screen instructions to complete setup. Once activated, every new login will require an additional 6-digit code for verification.

If you suspect unauthorised access, take immediate action:
  • Change your account password immediately
  • Check your login history under the Security section of your account
  • Contact scr2 support via Live Chat and request a temporary account freeze
  • Check your transaction history for any activity you did not make
The scr2 security team will investigate and help you regain full control of your account.
scr2 Mobile App

The scr2 app for Android can be downloaded directly from the App page on the scr2 website in APK format. For iOS (iPhone and iPad), the app is available through the App Store. Download is free and does not require you to make a deposit first. Always download from official scr2 sources only to avoid fake or malicious apps.

Minimum requirements to run the scr2 app:
  • Android: Version 6.0 and above, minimum 2GB RAM, 150MB storage space
  • iOS: iOS 13.0 and above, compatible with iPhone 6s and above and iPad 5th generation and above
A 4G or WiFi connection is recommended for Live Casino games that require high-quality video streaming. A 3G connection can still be used for slot games and sports betting.

Try the following steps in order:
  • Fully close and reopen the app
  • Check if an app update is available and install it
  • Clear the app cache (Settings → Apps → scr2 → Clear Cache)
  • Restart your device
  • Uninstall and reinstall the app (account data will not be lost)
If the issue persists after all the steps above, contact support with your device model and operating system version.

Still Have More Questions?

If your question is not covered in this FAQ, the scr2 customer support team is available 24/7 via Live Chat. You can also reach us by email for less urgent enquiries.

FAQ Navigation

Account & Register 5 Deposit 4 Withdrawal 4 Bonus & Promotions 4 Games 3 Security 3 Mobile App 3

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